Personal Lines Agency Support Specialist

North Suburban Agencies, Inc.; Minneapolis (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary starting at $40,000

401(k) with employer match

Health insurance

Disability insurance

Personal insurance premium discounts

Paid vacation

Paid sick time

Ongoing professional development and教育

Job summary

North Suburban Agencies, Inc. is seeking an experienced Personal Lines Customer Service & Operations Specialist to be the first point of contact for clients and to support agency operations, underlining exceptional service and organization.

If you have Property & Casualty experience and enjoy a fast-paced office, this role offers growth, paid time off, and training opportunities while you help agents with rating, policy support, and daily administration.

Qualifications

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• 3–5 years of Property & Casualty insurance experience.
• Strong computer skills, including Microsoft Office and web-based applications.
• Excellent communication and organizational skills.
• Strong attention to detail and accuracy.
• Ability to quickly learn agency procedures and software systems.

Responsibilities

• Welcome and assist clients in person and over the phone with professionalism and friendliness.
• Answer and direct incoming phone calls.
• Process incoming and outgoing mail.
• Manage daily electronic communications from insurance carriers and maintain accurate client records.
• Update and maintain the agency management system.
• Process customer payments through carrier websites.
• Invoice premium-bearing items.
• Assist agents with rating, correspondence, policy support, and other administrative tasks.
• Coordinate equipment maintenance and service requests.
• Maintain organized customer files and agency records.
• Keep the reception area professional and welcoming.
• Assist with special projects and additional administrative duties as needed.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

Agency management system

Carrier portals

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Salary:

Starting at $40,000+ annually (based on experience and qualifications)

Join a Team Where Your Insurance Experience Matters

We're looking for an experienced insurance professional who enjoys providing exceptional customer service while keeping agency operations running smoothly. This is much more than a traditional receptionist role—it's an integral position that supports our clients, our producers, and our agency's day-to-day success.

If you have a Property & Casualty insurance background, enjoy working in a fast-paced office environment, and take pride in organization and customer service, we'd love to hear from you.

What You'll Do

As our Personal Lines Customer Service & Operations Specialist, you'll serve as the first point of contact for clients while supporting the agency through a variety of administrative and insurance-related responsibilities.

Your responsibilities will include:

• Welcome and assist clients in person and over the phone with professionalism and friendliness.
• Answer and direct incoming phone calls.
• Process incoming and outgoing mail.
• Manage daily electronic communications from insurance carriers and maintain accurate client records.
• Update and maintain the agency management system.
• Process customer payments through carrier websites.
• Invoice premium-bearing items.
• Assist agents with rating, correspondence, policy support, and other administrative tasks.
• Coordinate equipment maintenance and service requests.
• Maintain organized customer files and agency records.
• Keep the reception area professional and welcoming.
• Assist with special projects and additional administrative duties as needed.

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 3–5 years of customer service experience
• 3–5 years of Property & Casualty insurance experience
• Strong computer skills, including Microsoft Office and web-based applications
• Excellent communication and organizational skills
• Strong attention to detail and accuracy
• Ability to quickly learn agency procedures and software systems

Preferred Qualifications

• Active Property & Casualty license
• Formerly licensed candidates with recent insurance experience are encouraged to apply

What Makes You Successful

We're looking for someone who is:

• Friendly, professional, and dependable
• Highly organized with excellent time management skills
• Comfortable multitasking in a busy office
• Detail-oriented and accurate
• A strong communicator with a customer-first mindset
• Able to understand insurance terminology and agency processes
• A collaborative team player who enjoys helping others

Benefits & Perks

• Competitive salary starting at $40,000+, based on experience
• 401(k) with employer match
• Health insurance
• Disability insurance
• Personal insurance premium discounts
• Paid vacation
• Paid sick time
• Ongoing professional development and education opportunities

If you're looking for a long-term opportunity where your insurance knowledge and customer service skills will make a meaningful impact, we'd love to meet you.