Insurance Customer Service Pro — Growth & Bonus

Ryan McCloskey - State Farm Agent; Puyallup (WA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Retirement plan

Job summary

Ryan McCloskey - State Farm Agent is hiring a Customer Service Representative to provide outstanding service for policy changes, billing questions, claims support, and general account care. You’ll document interactions clearly and maintain accurate records while delivering a positive customer experience.

This role emphasizes helping people, attention to detail, and pride in getting things done right, with a supportive team and opportunities for advancement within the office.

Qualifications

• Strong customer service skills with a professional communication style.
• Detail-oriented and organized; accuracy matters in documentation.
• Comfortable on the phone with a steady flow of customer needs.
• Proactive problem-solver who can follow processes and think independently.
• Team-oriented, dependable and coachable.

Responsibilities

• Provide prompt, friendly, and accurate customer service (phone, email, and in-office).
• Assist customers with policy changes, billing questions, and claims-related needs.
• Explain coverage options and help customers understand their choices within guidelines.
• Document conversations and follow-up tasks clearly and consistently.
• Build strong customer relationships through proactive follow-up and reliability.
• Work closely with the team to ensure smooth handoffs and excellent service.

Skills

Customer service

Communication

Detail-oriented

Phone support

Team player

Job description

Ryan McCloskey - State Farm Agent is hiring a Customer Service Representative to provide outstanding service for policy changes, billing questions, claims support, and general account care. You’ll document interactions clearly and maintain accurate records while delivering a positive customer experience.

This role emphasizes helping people, attention to detail, and pride in getting things done right, with a supportive team and opportunities for advancement within the office.