Customer Support & Technical Analyst — Help Desk

Vertisystem; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Vertisystem in Lawrenceville, Georgia, is seeking a Help Desk Support / Technical Support Analyst. In this role, you will provide exceptional support to customers using various communication channels, resolve issues, and contribute to the knowledge base.

The ideal candidate has strong customer service skills and experience in a support center environment. This contract position offers a training period followed by regular work hours.

Qualifications

• Experience in customer support or help desk environment.
• Ability to communicate effectively with customers.
• Familiarity with Sage products is preferred.

Responsibilities

• Provide support via telephone, email, chat, and social media.
• Identify and resolve customer issues efficiently.
• Maintain documentation of customer interactions.

Skills

Customer Service

Problem Solving

Communication

Knowledge Center Support methodologies

Job description

Vertisystem in Lawrenceville, Georgia, is seeking a Help Desk Support / Technical Support Analyst. In this role, you will provide exceptional support to customers using various communication channels, resolve issues, and contribute to the knowledge base.

The ideal candidate has strong customer service skills and experience in a support center environment. This contract position offers a training period followed by regular work hours.