Customer Support Analyst — Tech Help & Knowledge Base

Vertisystem; Beaverton (OR); On-site; USD 33,000 - 37,000; Full time

Job summary

Vertisystem is seeking a Customer Support Analyst in Beaverton, OR, to enhance customer relationships with Sage by assisting with product inquiries and issues. You will provide outstanding support via various channels while ensuring customer satisfaction and operational efficiency.

Your responsibilities include identifying software issues, documenting customer interactions, and maintaining knowledge of product offerings. This 6-month contract job offers a pay of $16/hour with flexible shift opportunities.

Responsibilities

• Provide extraordinary customer experience via various channels (telephone, email, chat, social media) in a support-center environment.
• Identify root causes of software or system issues using analysis and testing techniques.
• Utilize Knowledge Center Support (KCS) methodologies to resolve issues and enhance knowledge capital.
• Assist customers in maximizing the value of Sage products and services.
• Document each customer contact clearly using tracking systems.

Job description

Vertisystem is seeking a Customer Support Analyst in Beaverton, OR, to enhance customer relationships with Sage by assisting with product inquiries and issues. You will provide outstanding support via various channels while ensuring customer satisfaction and operational efficiency.

Your responsibilities include identifying software issues, documenting customer interactions, and maintaining knowledge of product offerings. This 6-month contract job offers a pay of $16/hour with flexible shift opportunities.