Customer Support Analyst — 6-Month Contract

Vertisystem; Beaverton (OR); On-site; USD 32,000 - 37,000; Full time

Job summary

Vertisystem is seeking a Customer Support Analyst in Beaverton, Oregon for a 6-month contract position. This role involves providing exceptional service to customers regarding Sage’s products and services, primarily through phone, email, and chat.

The successful candidate will enhance client relationships by effectively addressing inquiries, identifying customer needs for additional Sage solutions, and maintaining documentation of customer interactions. Strong problem-solving and communication skills are essential for this position.

Qualifications

• Experience in a customer support role is preferred.
• Ability to analyze and resolve technical issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide customer support through various channels.
• Identify root causes of software issues.
• Create and maintain solutions in the knowledge base.
• Assist customers in leveraging Sage products.
• Document customer contacts clearly.

Skills

Customer service experience

Problem-solving skills

Communication skills

Technical knowledge of Sage products

Job description

Vertisystem is seeking a Customer Support Analyst in Beaverton, Oregon for a 6-month contract position. This role involves providing exceptional service to customers regarding Sage’s products and services, primarily through phone, email, and chat.

The successful candidate will enhance client relationships by effectively addressing inquiries, identifying customer needs for additional Sage solutions, and maintaining documentation of customer interactions. Strong problem-solving and communication skills are essential for this position.