Customer Support Analyst - Drive Solutions & Knowledge

Vertisystem; Beaverton (OR); On-site; USD 29,952 - 36,608; Full time

Job summary

Vertisystem is seeking a Customer Support Analyst in Beaverton, Oregon. In this role, you will enhance customer relationships by providing support for Sage products through various channels such as telephone, email, and chat. The position aims to ensure customers gain the most value from their Sage services and products.

You’ll be responsible for resolving customer inquiries, documenting interactions, and collaborating with your team to maintain a positive work environment. A commitment to a high-quality customer experience and teamwork is essential.

Qualifications

• Ability to address inquiries through telephone, email, chat, and social media.
• Skills in analyzing and resolving software or system issues.
• Understanding of how to leverage Sage products for customer benefit.

Responsibilities

• Provide an extraordinary customer experience through various channels.
• Identify root causes of client software issues and analyze solutions.
• Document customer interactions clearly in tracking systems.
• Work collaboratively with a team to enhance customer satisfaction.

Skills

Extraordinary Customer Experience

Analytical problem-solving

Knowledge Center Support methodologies

Collaboration and teamwork

Time management

Job description

Vertisystem is seeking a Customer Support Analyst in Beaverton, Oregon. In this role, you will enhance customer relationships by providing support for Sage products through various channels such as telephone, email, and chat. The position aims to ensure customers gain the most value from their Sage services and products.

You’ll be responsible for resolving customer inquiries, documenting interactions, and collaborating with your team to maintain a positive work environment. A commitment to a high-quality customer experience and teamwork is essential.