Customer Support & Tech Triage Specialist

Priority-Technology-Holdings,-LL; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) match

HSA and FSA options

Group Medical Insurance

Lyra Health mental health support

Carrot women’s health benefits

Gym membership reimbursement

Growth & Development

CPP certification support

Job summary

Priority Commerce is seeking a Customer Support Specialist to be the first point of contact for customers using our payment processing solutions. You will handle inquiries by phone and email, provide basic technical support, and guide customers through our systems and account management.

The role emphasizes timely, professional problem-solving and collaboration with internal and external partners to maintain a positive customer experience and lasting relationships.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or service-focused environments.
• 2+ years of administrative support or office experience.
• Experience using database software and ability to learn new systems quickly.
• Strong verbal and written communication with a professional phone/email presence.
• Logical problem-solving and prioritization as needs change.
• High attention to detail, organization, and time management.

Responsibilities

• Respond to inbound customer calls and emails with clear guidance.
• Perform Level I technical triage and support for system issues.
• Coordinate resolution among customers, internal teams, and partners.
• Assist customers with account updates and navigation of payment processing software.
• Communicate progress and next steps professionally, including escalations.
• Share customer feedback and suggest UI and process improvements.

Skills

Customer service

Administrative support

Database software

Verbal and written communication

Problem solving

Attention to detail

Independent work

Attendance reliability

Job description

Priority Commerce is seeking a Customer Support Specialist to be the first point of contact for customers using our payment processing solutions. You will handle inquiries by phone and email, provide basic technical support, and guide customers through our systems and account management.

The role emphasizes timely, professional problem-solving and collaboration with internal and external partners to maintain a positive customer experience and lasting relationships.