Customer Support Specialist - FinTech Payments Expert

Priority Technology Holdings, Inc.; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) match

HSA and FSA options

Medical insurance

Lyra Health mental health support

Carrot family planning benefits

Gym membership reimbursement

CPP certification support

Job summary

Priority Commerce is seeking a Customer Support Specialist to be the main contact for customers using our payment processing solutions in Draper, UT. You will respond by phone and email, provide first-level technical support, and help customers navigate our systems and manage their accounts.

This full-time clerical role reports to the Director of Operations, Priority Commerce Government, and requires at least 2 years of customer service and administrative experience, plus strong communication

Qualifications

• At least 2 years of customer service experience in service-focused environments.
• At least 2 years of administrative support or office experience.
• Experience using database software and the ability to learn new systems quickly.
• Strong verbal and written communication skills with a professional phone/email presence.
• Logical problem-solving, sound judgment, and ability to shift priorities as needed.
• Attention to detail, organization, and time management in a fast-paced setting.
• Ability to work independently and collaboratively, remaining composed during escalations.
• Reliable attendance and ability to work an assigned daily schedule.

Responsibilities

• Respond to inbound calls and emails, addressing questions, troubleshooting, and guiding users.
• Provide Level I technical triage and support for system-related issues and escalate when needed.
• Coordinate between customers, internal teams, and external partners to resolve issues.
• Assist customers with account updates, reconciliation questions, and navigation of payment software.
• Communicate progress and next steps professionally, including escalated interactions.
• Share customer feedback and suggest UI/support process improvements.

Skills

Customer service

Administrative support

Database software

Verbal communication

Written communication

Problem solving

Attention to detail

Time management

Independent work

Team collaboration

Tools

Database software

Job description

Priority Commerce is seeking a Customer Support Specialist to be the main contact for customers using our payment processing solutions in Draper, UT. You will respond by phone and email, provide first-level technical support, and help customers navigate our systems and manage their accounts.

This full-time clerical role reports to the Director of Operations, Priority Commerce Government, and requires at least 2 years of customer service and administrative experience, plus strong communication