FinTech Customer Support Specialist — CPP Certification Support

Priority Commerce; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Gym membership

Mental health support

Education reimbursement

CPP certification support

Job summary

Priority Commerce is seeking a Customer Support Specialist in Draper, UT to be the first line of contact for customers using our payment processing solutions. You will respond by phone and email, perform Level I triage, and coordinate with internal teams to resolve issues and maintain strong customer relationships.

The role emphasizes clear communication, problem solving, and the ability to manage multiple requests in a fast-paced environment while delivering a positive customer experience.

Qualifications

• Has at least 2 years of customer service experience in a service-focused environment.
• Has at least 2 years of administrative or office experience.
• Experience using database software and ability to learn new systems quickly.
• Strong verbal and written communication skills with a professional phone/email presence.
• Excellent problem-solving, judgment, and prioritization in changing situations.
• High attention to detail, organization, and time management in a fast-paced environment.

Responsibilities

• Respond to inbound customer calls and emails, troubleshoot issues, provide clear guidance.
• Perform Level I technical triage and support for system-related issues.
• Coordinate with customers, internal teams, and external partners to resolve issues.
• Assist customers with account updates and navigation of payment processing software.
• Communicate progress and next steps professionally, including escalated interactions.
• Share feedback to improve UI, support processes, and customer experience.

Skills

Customer service

Administrative support

Communication skills

Problem solving

Education

Administrative experience

Tools

Database software

Job description

Priority Commerce is seeking a Customer Support Specialist in Draper, UT to be the first line of contact for customers using our payment processing solutions. You will respond by phone and email, perform Level I triage, and coordinate with internal teams to resolve issues and maintain strong customer relationships.

The role emphasizes clear communication, problem solving, and the ability to manage multiple requests in a fast-paced environment while delivering a positive customer experience.