Technical & Customer Success Associate

Global Payments; Atlanta (GA); On-site; USD 13,776 - 15,153; Full time

Benefits offered by this job

Sick leave

Vacation days

Health insurance

401(k) retirement plan

Life insurance

Job summary

Dynamics Payments LLC seeks a Technical and Customer Service Associate for the Customer Success Department. You will be the first contact for merchants, handling entry level hardware/software issues and ensuring secure processing.

Responsibilities include responding to merchant requests, troubleshooting remotely and onsite, and maintaining strong client relationships to support reliable, secure transactions.

Qualifications

• Associate degree or equivalent in Computer Information Systems, Computer Science or Technical Support environment.
• Experience in computer technical support and call center settings is a plus.
• Bilingual English and Spanish communication skills are required.

Responsibilities

• Answer inbound calls from customers and merchants via IVR.
• Troubleshoot basic hardware/software issues for processing problems.
• Maintain merchant relationships and ensure reliable processing.
• Prioritize and organize multiple work tasks in a fast-paced setting.
• Assist with account setup, financial inquiries, reconciliations, and platform use.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Bilingual English/Spanish

Education

Associate degree or equivalent in CIS/CS/Technical Support

Job description

Dynamics Payments LLC seeks a Technical and Customer Service Associate for the Customer Success Department. You will be the first contact for merchants, handling entry level hardware/software issues and ensuring secure processing.

Responsibilities include responding to merchant requests, troubleshooting remotely and onsite, and maintaining strong client relationships to support reliable, secure transactions.