FinTech Customer Support Specialist: Payments & Accounts

Priority Technology Holdings, Llc; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) match

HSA and FSA options

Group Medical Insurance

Lyra Health mental health support

Carrot family planning benefits

Gym membership reimbursement

CPP certification support

Job summary

Priority Commerce in Draper, UT seeks a Customer Support Specialist to be a key contact for customers using our payment processing solutions. Respond to questions by phone and email, provide first-level technical support, and guide customers through our systems and account management with professional problem-solving.

You will coordinate with internal teams and external partners, relay feedback to improve the user experience, and help maintain long-term customer relationships.

Qualifications

• At least 2 years of customer service experience in a service-focused environment.
• At least 2 years of administrative support or office experience.
• Experience using database software and the ability to learn new systems quickly.
• Strong verbal and written communication, including professional phone and email presence.
• Logical problem-solving, sound judgment, and ability to prioritise as needs change.
• Strong attention to detail, organization, and time management in a fast-paced setting.
• Ability to work both independently and with a team, remaining composed during escalations.

Responsibilities

• Respond to inbound customer calls and emails, troubleshoot issues, and provide clear guidance.
• Perform Level I technical triage and support for system-related issues.
• Coordinate resolution as liaison among customers, internal teams, and external partners.
• Assist customers with account updates and navigation of payment processing software.
• Communicate progress and next steps professionally, including escalations.
• Share customer feedback to improve UI, processes, and overall experience.

Skills

Customer service

Administrative support

Database software

Communication skills

Problem solving

Attention to detail

Time management

Independence and collaboration

Reliability

Tools

Database software

Job description

Priority Commerce in Draper, UT seeks a Customer Support Specialist to be a key contact for customers using our payment processing solutions. Respond to questions by phone and email, provide first-level technical support, and guide customers through our systems and account management with professional problem-solving.

You will coordinate with internal teams and external partners, relay feedback to improve the user experience, and help maintain long-term customer relationships.