Customer Support & Tech Help Specialist

AgileGrid Solutions; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Holidays

Paid training days

DailyPay

Job summary

Concentrix is seeking a Customer Service Representative in Lake Mary, FL to serve as the primary contact for customers, handling inquiries, technical issues, billing concerns, and social media moderation. The role includes comprehensive training, ongoing support, and clear opportunities for career advancement within a global team.

The position offers competitive compensation with a base pay of $18.50 per hour plus performance-based incentives, and a benefits package including medical, dental,

Qualifications

• High school diploma or equivalent required.
• U.S. citizenship or lawful permanent resident required for government contract roles.
• Strong communication and problem-solving skills helpful.

Responsibilities

• Provide inbound customer support via phone, chat, or email.
• Troubleshoot technical issues with clear guidance.
• Assist customers with billing concerns.
• Monitor social media content for compliance with policies.
• Document interactions in the CRM system.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Concentrix is seeking a Customer Service Representative in Lake Mary, FL to serve as the primary contact for customers, handling inquiries, technical issues, billing concerns, and social media moderation. The role includes comprehensive training, ongoing support, and clear opportunities for career advancement within a global team.

The position offers competitive compensation with a base pay of $18.50 per hour plus performance-based incentives, and a benefits package including medical, dental,