Customer Service Associate

AgileGrid Solutions; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Holidays

Paid training days

DailyPay

Job summary

Concentrix is seeking a Customer Service Representative in Lake Mary, FL to serve as the primary contact for customers, handling inquiries, technical issues, billing concerns, and social media moderation. The role includes comprehensive training, ongoing support, and clear opportunities for career advancement within a global team.

The position offers competitive compensation with a base pay of $18.50 per hour plus performance-based incentives, and a benefits package including medical, dental,

Qualifications

• High school diploma or equivalent required.
• U.S. citizenship or lawful permanent resident required for government contract roles.
• Strong communication and problem-solving skills helpful.

Responsibilities

• Provide inbound customer support via phone, chat, or email.
• Troubleshoot technical issues with clear guidance.
• Assist customers with billing concerns.
• Monitor social media content for compliance with policies.
• Document interactions in the CRM system.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

About The Company

Concentrix is a global leader in customer experience solutions, dedicated to helping brands deliver exceptional service and innovative engagement strategies. With a presence in multiple countries, Concentrix prides itself on fostering an inclusive, dynamic, and collaborative work environment. Recognized for its commitment to excellence, Concentrix has received numerous awards including "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth." The company emphasizes continuous learning, diversity, and community involvement, making it an ideal workplace for those seeking meaningful career development and a supportive corporate culture.

About The Company

Concentrix is a global leader in customer experience solutions, dedicated to helping brands deliver exceptional service and innovative engagement strategies. With a presence in multiple countries, Concentrix prides itself on fostering an inclusive, dynamic, and collaborative work environment. Recognized for its commitment to excellence, Concentrix has received numerous awards including "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth." The company emphasizes continuous learning, diversity, and community involvement, making it an ideal workplace for those seeking meaningful career development and a supportive corporate culture.

About The Role

Join Concentrix as a Customer Service Representative in Lake Mary, FL, and become a vital part of a world-class team dedicated to delivering outstanding customer experiences. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, technical issues, billing concerns, and social media content moderation. This position offers an exciting opportunity to work with a diverse, global team committed to innovation and customer satisfaction. You will receive comprehensive training and ongoing support to ensure your success, with a clear pathway for career advancement within the organization. Concentrix values its employees and invests in their personal and professional growth, making this position an excellent choice for those looking to reimagine their careers and develop lasting skills.

Qualifications

The ideal candidate will possess a combination of skills, integrity, and compassion to foster positive customer interactions. Basic qualifications include a high school diploma or equivalent. Previous customer service experience is preferred but not mandatory, as training will be provided. Due to contractual requirements, candidates must be U.S. citizens or lawful permanent residents to support work performed under a U.S. government contract. Excellent communication skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role. Candidates should also demonstrate adaptability, patience, and a genuine desire to assist others.

Responsibilities

• Provide inbound customer support via phone, chat, or email, ensuring timely and effective resolution of inquiries.
• Help customers troubleshoot and resolve technical issues, guiding them through steps with clarity and patience.
• Assist customers in resolving billing concerns, ensuring accuracy and satisfaction.
• Monitor and review social media content to ensure appropriateness and compliance with company policies.
• Deliver an exceptional customer experience by demonstrating professionalism, empathy, and technical expertise.
• Document interactions accurately in the customer relationship management (CRM) system.
• Participate in ongoing training sessions to stay updated on product knowledge and customer service techniques.
• Collaborate with team members and supervisors to meet performance metrics and improve service delivery.

Benefits

Concentrix is committed to supporting its employees through competitive compensation and comprehensive benefits. The base salary for this role is $18.50 per hour, complemented by performance-based incentives. Eligible employees can access a range of benefits including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, holidays, and paid training days. The company also offers a DailyPay enrollment option, allowing employees to access their earnings early. Additional perks include participation in employee resource groups such as Network of Women, Black Professionals, LGBTQ+ Pride, and others, fostering a sense of community and belonging. Wellness programs, mentorship opportunities, a modern office environment equipped with advanced technology, and engagement in diversity, equity, and inclusion initiatives further enhance the employee experience. Celebrations for various company and community events promote a positive and engaging workplace culture.

Equal Opportunity

Concentrix is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive environment where all qualified individuals have equal access to employment opportunities. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, veteran status, or any other protected characteristic. We encourage applicants from all backgrounds to apply and welcome candidates with disabilities. Concentrix provides reasonable accommodations during the recruitment process to ensure equitable participation. For more information about your rights under EEO laws, please visit the designated websites. We also utilize artificial intelligence tools as part of our hiring process to assist in identifying the best candidates. Applicants must have legal authorization to work in the United States and reside within the country or have a valid U.S. address.