Lead Customer Service Supervisor — Grow & Coach Team

CRG; Suffolk (VA); Vor Ort; USD 22.730 - 32.373; Vollzeit

Zusammenfassung

A leading customer service company in Suffolk, Virginia, is seeking a Lead Customer Service Rep to supervise daily operations and ensure superior service delivery to online customers. You’ll lead a team to resolve complex issues, track performance metrics, and foster a high-performance environment. Ideal candidates will have at least 4 years of customer service experience, including team leadership, along with strong multitasking and organizational abilities. Join us to grow your career in a dynamic team-driven environment.

Qualifikationen

• 4+ years of experience in a customer service role with 1 year of team lead experience.
• Experience troubleshooting complex transactions.

Aufgaben

• Organize and supervise day-to-day operations of a customer service team.
• Support the building of an effective and high-performance team.
• Maintain daily and weekly statistics for team performance.

Kenntnisse

Customer service skills

Multitasking

Organizational skills

Tools

Microsoft Office

Jobbeschreibung

A leading customer service company in Suffolk, Virginia, is seeking a Lead Customer Service Rep to supervise daily operations and ensure superior service delivery to online customers. You’ll lead a team to resolve complex issues, track performance metrics, and foster a high-performance environment. Ideal candidates will have at least 4 years of customer service experience, including team leadership, along with strong multitasking and organizational abilities. Join us to grow your career in a dynamic team-driven environment.