Lead Customer Service Supervisor — Grow & Coach Team
CRG
14 days+
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Job summary
A leading customer service company in Suffolk, Virginia, is seeking a Lead Customer Service Rep to supervise daily operations and ensure superior service delivery to online customers. You’ll lead a team to resolve complex issues, track performance metrics, and foster a high-performance environment. Ideal candidates will have at least 4 years of customer service experience, including team leadership, along with strong multitasking and organizational abilities. Join us to grow your career in a dynamic team-driven environment.
Qualifications
- 4+ years of experience in a customer service role with 1 year of team lead experience.
- Experience troubleshooting complex transactions.
Responsibilities
- Organize and supervise day-to-day operations of a customer service team.
- Support the building of an effective and high-performance team.
- Maintain daily and weekly statistics for team performance.
Skills
Customer service skills
Multitasking
Organizational skills
Tools
Microsoft Office
Job description
A leading customer service company in Suffolk, Virginia, is seeking a Lead Customer Service Rep to supervise daily operations and ensure superior service delivery to online customers. You’ll lead a team to resolve complex issues, track performance metrics, and foster a high-performance environment. Ideal candidates will have at least 4 years of customer service experience, including team leadership, along with strong multitasking and organizational abilities. Join us to grow your career in a dynamic team-driven environment.
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