Customer Support Engineer – Low-Code Workflow

TechStrat Ltd.

Falls Church (VA)

Hybrid

USD 65,000 - 85,000

Full time

14 days+

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Job summary

TechStrat Ltd. is seeking a Customer Support Engineer in Falls Church, VA. This full-time role focuses on providing hands-on technical support for low-code workflow software. You will manage full ticket processes, troubleshoot server issues, and collaborate with R&D teams to enhance customer satisfaction. Ideal candidates have a Bachelor's degree in Computer Science and 2+ years of relevant experience. Strong communication skills and familiarity with ITIL best practices are essential for this position, which also offers partial telework flexibility.

Qualifications

2+ years in customer support, technical support, or client enablement for enterprise software.
Familiarity with ITIL framework and structured support processes.
Experience supporting on-premise applications, including server-level troubleshooting.
Demonstrated excellence in polished customer communications to both technical and executive audiences.

Responsibilities

Manage the full ticket lifecycle in alignment with ITIL-based support processes.
Troubleshoot issues across on-premise platform applications and server environments.
Support web technologies, REST APIs, SQL queries, and system configurations.
Collaborate with R&D Product and Professional Services teams to reproduce defects and support deployments.