Remote Live Chat Specialist – Growth Oriented

TEEMA Solutions Group; Philadelphia (Philadelphia County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Remote work flexibility

Job summary

A leading customer service company in Philadelphia is seeking a dedicated Customer Support Representative. In this role, you will provide effective support via live chat and telecommunications, engage with customers to understand and resolve their needs, and document interactions for continuous improvement. The ideal candidate has experience in customer support and demonstrates strong communication skills. This position offers a competitive salary and a remote working environment.

Qualifications

• Proven experience in live chat or telecommunication support roles.
• Strong communication skills to engage with diverse customer personalities.
• Demonstrated ability to handle escalated customer issues with empathy.

Responsibilities

• Provide timely and effective support via live chat and telecommunication.
• Engage with customers to understand their needs and resolve issues.
• Document customer interactions and feedback for continuous improvement.

Skills

Live chat support

Telecommunication support

Strong communication skills

CRM tools experience

Empathy in escalated issues

Job description

A leading customer service company in Philadelphia is seeking a dedicated Customer Support Representative. In this role, you will provide effective support via live chat and telecommunications, engage with customers to understand and resolve their needs, and document interactions for continuous improvement. The ideal candidate has experience in customer support and demonstrates strong communication skills. This position offers a competitive salary and a remote working environment.