Client Support Specialist — Tier 1 Tech Help (On-Site)

Vertical Screen, Inc.; Warminster Township (Bucks County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

Flexible spending accounts

Voluntary insurance coverage

Paid lunch breaks

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

RushBus service

Employee referral bonus

Discounts

Job summary

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative for an on-site role in Warminster, PA. The position is M-F with shifts 8:00am-4:00pm, 9:00am-5:00pm, or 10:00am-6:00pm, paying $16/hr.

You will be the first contact for customers needing assistance with our products and services, handling basic troubleshooting and customer service. The ideal candidate enjoys problem-solving, learning new technology, and has strong communication skills, with the ability

Qualifications

• Requires strong time management and organizational abilities.
• Proficient in MS Office (Outlook, Word, Excel).
• Detail oriented with good written and verbal communication.

Responsibilities

• Provide client support across a broad range of items.
• Respond to service requests via phone, chat, and email.
• Offer Tier 1 and Tier 2 software support and troubleshooting by phone.
• Train users on startup, basic, and advanced use of our websites.
• Process client orders/changes according to policies.

Skills

Time management

MS Office Suite

Detail oriented

Communication skills

Telephone skills

Confidential information

Multitasking

Education

High school diploma or equivalent

Job description

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative for an on-site role in Warminster, PA. The position is M-F with shifts 8:00am-4:00pm, 9:00am-5:00pm, or 10:00am-6:00pm, paying $16/hr.

You will be the first contact for customers needing assistance with our products and services, handling basic troubleshooting and customer service. The ideal candidate enjoys problem-solving, learning new technology, and has strong communication skills, with the ability