Technical Support Specialist

gobravvo; Philadelphia (Philadelphia County); Hybrid; USD 30,000 - 47,000; Part time

Benefits offered by this job

Competitive hourly pay

Performance incentives

Flexible scheduling

Growth opportunities

Job summary

gobravvo is seeking a Technical Support Specialist for a contract role in a hybrid setup requiring daily local travel in the Greater Philadelphia Area and New Jersey. The position focuses on delivering reliable, precise support and following structured processes.

The role involves in-person verification, monitoring systems, troubleshooting, maintaining records, and collaborating with a dedicated startup team.

Qualifications

• Strong attention to detail and ability to maintain accurate records.
• Reliable and consistent in completing tasks under pressure.
• Experience with SOPs and structured workflows.
• Comfort traveling locally for daily in-person tasks.

Responsibilities

• Execute structured procedures and checklists with accuracy.
• Monitor accounts, balances, and system statuses for operations.
• Troubleshoot routine technical issues and escalate complex cases.
• Maintain auditable records of activities and outcomes.
• Perform in-person verification and setup tasks with local travel.
• Support team to improve workflow efficiency.

Skills

Attention to detail

Reliability

Structured processes

Online platforms

Browser-based systems

Job description

The Technical Support Specialist role is an integral position within a fast-growing startup, focused on delivering reliable and precise services to specialized alternative markets. As a Technical Support Specialist, you will have the opportunity to engage in a dynamic contract role, supporting daily operations and ensuring the seamless execution of processes. This position involves a hybrid approach, with a requirement for daily local travel in the Greater Philadelphia Area and New Jersey. By joining this team, you will play a vital role in upholding operational excellence, providing hands‑on support, and contributing to a collaborative and detail‑oriented work environment.

Our organization is renowned for its dedication to quality and its commitment to building systems that operate smoothly. The Technical Support Specialist position is designed for professionals who are passionate about solving practical problems, thrive when working with structured processes, and take pride in being a dependable contributor to team success. This role is ideal for individuals who enjoy structured environments, value process‑driven work, and are capable of maintaining focus under pressure.

As a Technical Support Specialist, you will be responsible for following precise procedures, monitoring systems, and troubleshooting technical issues as they arise. Your attention to detail and ability to maintain accurate records will be essential in ensuring that workflows are executed flawlessly. The position also involves performing in‑person verification and setup tasks, requiring a proactive approach and a willingness to travel locally. You will have the chance to work closely with a dedicated team, benefit from established processes, and gain exposure to a variety of operational functions within a startup environment.

The ideal candidate for the Technical Support Specialist role will have a strong ability to notice and resolve discrepancies, demonstrate reliability in completing tasks, and remain calm when handling live or time‑sensitive workflows. Familiarity with online platforms, browser‑based systems, and structured standard operating procedures will be highly beneficial. While direct experience in support, operations, or compliance roles is a plus, individuals with a demonstrated ability to adapt to new processes and balance technical and client‑facing tasks are encouraged to apply.

In addition to a competitive hourly rate and performance‑based incentives, the Technical Support Specialist position offers the opportunity to be part of the core team of a rapidly expanding startup. You will benefit from a flexible schedule and the support of a team that values clear communication and transparency.

Technical Support Specialist - Summary

• Contract-based technical support role in a fast-growing startup environment
• Hybrid work structure with daily local travel in the Greater Philadelphia Area and New Jersey
• Focused on operational precision, reliability, and structured processes

Duties & Responsibilities

• Execute structured procedures and checklists with accuracy and consistency
• Monitor accounts, balances, and system statuses to confirm successful operations
• Troubleshoot routine technical issues and escalation complex cases as needed
• Maintain precise, auditable records of activities and outcomes
• Perform in-person verification and setup tasks requiring local travel
• Support the team by proactively addressing operational needs and contributing to workflow efficiency

Salary & Benefits

• Competitive hourly pay with additional performance incentives
• Flexible, reliable scheduling suitable for contract professionals
• Opportunity for impact and growth within a high-performing startup
• Strong team support and clear, established processes

Qualifications & Requirements

• Keen attention to detail and ability to identify and resolve discrepancies
• Consistent reliability and structured approach to task completion
• Ability to remain calm and focused under pressure
• Comfort using online platforms, browser‑based systems, and technical tools
• Willingness and ability to perform daily local travel for in-person tasks
• Experience in support, operations, or process‑driven environments is a plus
• Familiarity with standard operating procedures (SOPs) is advantageous

Ideal Candidate Snapshot

• Highly detail-oriented and thorough in all aspects of work
• Reliable team player who values structure and discipline in processes
• Maintains composure during live or time-sensitive situations
• Comfortable with both technical and client‑facing responsibilities
• Locally available for daily in-person requirements in the Greater Philadelphia Area and New Jersey

Other Relevant Information

• Company culture emphasizes collaboration, resourcefulness, and operational excellence
• Position offers a unique opportunity to be at the core of a startup's growth and success
• Clear advancement potential for high-performing individuals
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.