Customer Support Rep | $42K - $72K | Industry Leading Real Estate Software Platform | Advance Y[...]

Smarter Agent; New Jersey; On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Flexible work and time-off schedule

Free parking available

Job summary

Smarter Agent, located in Collingswood, New Jersey, is seeking a Customer Support Representative to deliver exceptional customer support via Zendesk tickets, email, and phone. This full-time position involves resolving issues and collaborating with technical teams for Tier 2 support.

The ideal candidate should have a Bachelor’s degree or equivalent experience, strong communication, organization, and problem-solving skills. The position offers a competitive salary ranging from $42,000 to $72,000 along with health benefits and a flexible work schedule.

Qualifications

• Must be a U.S. Citizen, Green Card holder, or long-term visa holder.
• Experience with project management or quality assurance is a plus.

Responsibilities

• Be the first contact point for customer inquiries via Zendesk tickets, email, and phone.
• Resolve issues and provide Tier 1 support; collaborate with technical teams for Tier 2 issues.
• Maintain product knowledge and provide training to larger customers.
• Work cross-functionally with account and technical teams to troubleshoot and resolve customer problems.
• Participate in quality testing and ensure high customer satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Tech-savvy

Education

Bachelor’s degree or equivalent experience

Job description

Customer Support Rep | $42K - $72K | Advance Your Career

• Full-time
• Must be able to work full-time from Collingswood, NJ; U.S. Citizen, Green Card holder, or long‑term visa required.

Smarter Agent is a leading real estate software platform. This role focuses on delivering exceptional customer support to our clients.

Responsibilities

• Be the first contact point for customer inquiries via Zendesk tickets, email, and phone.
• Resolve issues and provide Tier 1 support; collaborate with technical teams for Tier 2 issues.
• Maintain product knowledge and provide training to larger customers.
• Work cross‑functionally with account and technical teams to troubleshoot and resolve customer problems.
• Participate in quality testing and ensure high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience.
• Tech‑savvy with strong problem‑solving skills.
• Excellent interpersonal and communication skills.
• Exceptional organizational and analytical abilities.
• Experience with project management or quality assurance is a plus.
• Team player who can work independently and manage priorities in a fast‑paced environment.

Benefits & Location

• Competitive salary: $42,000–$72,000 per year.
• Health benefits.
• Flexible work and time‑off schedule.
• Office on the second floor, 10 minutes from Philadelphia via PATCO commuter rail; free parking available.

Job Location

Collingswood, New Jersey, United States