Customer Service Representative

GetJobSmart; Philadelphia (Philadelphia County); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Willow West Solutions in Philadelphia, PA is seeking a Customer Service Representative for a full-time role. The position offers a salary range of $50,000 to $68,255 per year, with comprehensive health insurance, paid time off, and professional development opportunities.

You will handle inquiries via phone, email, and chat, and assist with product knowledge and troubleshooting. The role emphasizes collaboration with the customer service team in Philadelphia and a supportive workplace culture,

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer service to our clients, answering questions and resolving issues promptly and professionally.
• Handle customer inquiries via phone, email, and chat, ensuring a seamless experience.
• Assist in troubleshooting and resolving technical issues for our software products.
• Stay updated with the latest industry trends and best practices to continuously improve our service.
• Collaborate with the customer success team to ensure client satisfaction and retention.

Skills

Communication

Customer service

CRM software

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Willow West Solutions, a tech startup in Philadelphia, PA, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $50,000 to $68,255 and is open until November 23, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide support via phone, email, and chat. You will also assist with product knowledge and troubleshooting.

You will work in a collaborative environment with the customer service team in Philadelphia, PA. The office is located in the city and offers a supportive workplace culture.

The salary range for this position is between $50,000 and $68,255 per year, providing a competitive base pay that reflects the responsibilities and skills required. In addition to the salary, employees can benefit from comprehensive health insurance coverage, ensuring access to necessary medical services. The company also offers paid time off, allowing employees to take vacations, sick days, and other personal time as needed. Furthermore, professional development opportunities are available, including training programs, workshops, and access to online learning resources, enabling employees to enhance their skills and advance their careers within the organization.

Responsibilities

• Provide exceptional customer service to our clients, answering questions and resolving issues promptly and professionally.
• Handle customer inquiries via phone, email, and chat, ensuring a seamless experience.
• Assist in troubleshooting and resolving technical issues for our software products.
• Stay updated with the latest industry trends and best practices to continuously improve our service.
• Collaborate with the customer success team to ensure client satisfaction and retention.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work well under pressure and manage multiple tasks simultaneously.