Customer Support Specialist — On‑Site, Growth & Benefits

Uline; Menomonie (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses (multiple programs)

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, Minnesota Branch in Hudson, WI is seeking a Customer Support Specialist to build strong customer relationships, provide solutions, and deliver legendary service. This on-site role offers hands-on training, growth opportunities, and a focus on helping customers with orders, product details, pricing, and shipping questions.

You will work across phone, email and chat to understand needs, recommend the best solutions, and guide customers through our website and ordering process.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred for this role.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, Minnesota Branch in Hudson, WI is seeking a Customer Support Specialist to build strong customer relationships, provide solutions, and deliver legendary service. This on-site role offers hands-on training, growth opportunities, and a focus on helping customers with orders, product details, pricing, and shipping questions.

You will work across phone, email and chat to understand needs, recommend the best solutions, and guide customers through our website and ordering process.