Customer Support Specialist: Problem Solver & Liaison

CSS; Elkhart (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

CSS is seeking a Customer Service Representative in Indiana to respond to customer inquiries by phone, email, and walk-ins, providing resolution for routine and some non-routine issues and communicating solutions.

You will analyze service needs, coordinate with other departments for follow-up, process payments, and assist at the sales counter as needed, requiring strong communication and attention to detail.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Strong interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Skills

Interpersonal skills

Verbal and written communication

Working under pressure

Attention to detail

Professional demeanor

Education

High school diploma

Associates’ degree

Tools

MS Word

Excel

Email

Job description

CSS is seeking a Customer Service Representative in Indiana to respond to customer inquiries by phone, email, and walk-ins, providing resolution for routine and some non-routine issues and communicating solutions.

You will analyze service needs, coordinate with other departments for follow-up, process payments, and assist at the sales counter as needed, requiring strong communication and attention to detail.