Customer Care Specialist - Problem Solver

CSS; Livonia (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

CSS is seeking a Representative - Customer Service in Livonia, MI. You will respond to customer inquiries by telephone, e-mail and walk-ins, resolving routine and some non-routine issues while coordinating with other departments for follow-up.

Ideal candidates have a High School Diploma or equivalent, 2–4 years of experience, and strong communication and interpersonal skills. Proficiency in MS Word, Excel, and email is expected.

Qualifications

• High School Diploma or Equivalent required.
• Associates’ Degree preferred (US/Canada).
• 2–4 years of relevant experience.
• Strong written and verbal communication.
• MS Word and Excel proficiency.

Responsibilities

• Respond to customer inquiries by phone, e-mail and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Coordinate with other departments for follow-up as needed.

Skills

Communication

Customer service

Interpersonal skills

Written communication

Attention to detail

Education

High school diploma or equivalent

Associates’ degree preferred

Tools

MS Word

MS Excel

Email

Job description

CSS is seeking a Representative - Customer Service in Livonia, MI. You will respond to customer inquiries by telephone, e-mail and walk-ins, resolving routine and some non-routine issues while coordinating with other departments for follow-up.

Ideal candidates have a High School Diploma or equivalent, 2–4 years of experience, and strong communication and interpersonal skills. Proficiency in MS Word, Excel, and email is expected.