Customer Care & Resolution Specialist

CSS; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CSS is seeking a Customer Service Representative to respond to customer inquiries via telephone, email, and walk-ins, providing resolution to routine and some non-routine problems. You will analyze service needs and coordinate with other departments for follow-up as required.

The role requires strong communication, detail orientation, and the ability to work under pressure, with daily support for walk-ins and sales counter inquiries.

Qualifications

• High School degree or equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong written and verbal communication.
• Computer literate with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Working under pressure

Education

High School Diploma or Equivalent

Associates’ Degree / College Diploma preferred

Tools

MS Word

Excel

Email

Job description

CSS is seeking a Customer Service Representative to respond to customer inquiries via telephone, email, and walk-ins, providing resolution to routine and some non-routine problems. You will analyze service needs and coordinate with other departments for follow-up as required.

The role requires strong communication, detail orientation, and the ability to work under pressure, with daily support for walk-ins and sales counter inquiries.