Customer Service & Inside Sales Support Specialist

CSS

Waukesha (WI)

On-site

USD 34,000 - 42,000

Full time

14 days+

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Job summary

CSS is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, providing inquiry or problem resolution. You will handle routine and some non-routine issues and communicate solutions to customers.

You will analyze service needs, refer to other departments for follow-up, enter purchase orders, obtain vendor quotes, and expedite orders as needed. The role emphasizes strong communication, attention to detail, and the ability to work under pressure

Qualifications

High School Degree or Equivalent required.
Associates’ Degree preferred.
2-4 years of relevant experience.
Solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

Respond to customer inquiries by telephone, e-mail, and walk-ins to resolve issues.
Research and resolve customer problems, coordinating with other departments as needed.
Support Inside Sales Representatives and help free them from admin tasks.
Enter purchase orders and obtain quotes from vendors to secure orders.
Expedite orders when needed and ensure timely communication.