Customer Care & Resolution Specialist

CSS; Maryland Heights (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins. You will resolve routine issues and handle some complex problems, analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include processing payments for cash account customers and providing back-up support to the sales counter. Strong communication and detail-oriented skills are essential in a diverse environment.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Excellent verbal and written communication.
• Ability to work under pressure and maintain attention to detail.
• Professional and tactful in all interactions.
• Computer literate with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to provide resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Professionalism under pressure

Education

High School Diploma

Associates’ Degree

Tools

MS Word

Excel

Email

Job description

CSS is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins. You will resolve routine issues and handle some complex problems, analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include processing payments for cash account customers and providing back-up support to the sales counter. Strong communication and detail-oriented skills are essential in a diverse environment.