Customer Solutions & Service Associate

CSS; New Brighton (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

CSS is seeking an Associate Representative - Customer Service to respond to inquiries by phone, email, or walk-ins and resolve routine problems. You will analyze service needs, coordinate with other departments for follow-up, and ensure accurate invoicing and order processing.

The role emphasizes strong customer communication, problem-solving, and the ability to build lasting client relationships in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to analyze customer needs and resolve issues.
• Experience in a customer-facing role preferred.
• Basic computer skills and familiarity with standard software.

Responsibilities

• Respond to customer inquiries by phone, email, or walk-ins to provide information or resolve issues.
• Handle and resolve complaints, special orders, or returns via phone or mail.
• Obtain and examine information to assess validity of complaints and determine causes.
• Process orders and provide information on pricing, service changes, and shipping.
• Maintain records of customer interactions and actions taken; refer unresolved issues to appropriate departments.

Skills

Communication skills

Customer service

Problem solving

Time management

Relationship building

Sales experience

Education

High School Degree or Equivalent

Associate degree / College Diploma preferred (US/Canada)

Job description

CSS is seeking an Associate Representative - Customer Service to respond to inquiries by phone, email, or walk-ins and resolve routine problems. You will analyze service needs, coordinate with other departments for follow-up, and ensure accurate invoicing and order processing.

The role emphasizes strong customer communication, problem-solving, and the ability to build lasting client relationships in a fast-paced environment.