Customer Support Specialist: Problem Solver & Liaison

Wesco; Elkhart (IN); On-site; USD 2,948,000 - 3,680,000; Full time

Benefits offered by this job

Bonus / incentive plan

Benefits package

Paid time off; medical, dental, vision

Retirement savings plans

Job summary

Wesco is seeking a Customer Service Representative in Indiana to respond to inquiries by phone, email, and walk-ins and to resolve routine and some complex problems. You will communicate solutions and analyze service needs for timely follow-up across departments.

You will handle payments for cash accounts, provide back-up support to the sales counter, and contribute to a collaborative team focused on accuracy and customer satisfaction.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Ability to work under pressure with attention to detail.
• Proficient in MS Word, Excel, and email.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Detail oriented

Work under pressure

MS Word, Excel, email

Education

High School Diploma or GED

Associates’ Degree preferred

Tools

MS Word

MS Excel

Email

Job description

Wesco is seeking a Customer Service Representative in Indiana to respond to inquiries by phone, email, and walk-ins and to resolve routine and some complex problems. You will communicate solutions and analyze service needs for timely follow-up across departments.

You will handle payments for cash accounts, provide back-up support to the sales counter, and contribute to a collaborative team focused on accuracy and customer satisfaction.