Customer Support Specialist – Payments & Resolution

CSS; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CSS in Lafayette, LA is seeking a Representative - Customer Service to respond to inquiries by phone and email, providing solutions or information and resolving routine issues. You will analyze needs and coordinate with other departments when follow-up is needed.

Responsibilities include assisting the customer base with questions and complaints, processing payments for cash accounts, and supporting the sales counter as needed. Strong written and verbal communication is essential.

Qualifications

• High school education or equivalent is required.
• An associates degree or college diploma is preferred.
• 2-4 years of relevant customer service experience.

Responsibilities

• Respond to customer inquiries by telephone and e-mail to provide information or resolve problems.
• Analyze service needs and refer to other departments when follow-up is required.
• Handle customer complaints and provide timely, accurate information.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Professional demeanor

Education

High School degree

Associates’ / College diploma preferred

Tools

MS Word

Excel

E-mail

Job description

CSS in Lafayette, LA is seeking a Representative - Customer Service to respond to inquiries by phone and email, providing solutions or information and resolving routine issues. You will analyze needs and coordinate with other departments when follow-up is needed.

Responsibilities include assisting the customer base with questions and complaints, processing payments for cash accounts, and supporting the sales counter as needed. Strong written and verbal communication is essential.