Customer Support & Resolution Specialist

CSS; Johnson City (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, delivering prompt resolutions and clear information. You will collaborate with other departments to ensure thorough follow-up and customer satisfaction, while supporting sales when needed.

The role emphasizes effective communication, strong attention to detail, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills for diverse environments.
• Effective verbal and written communication.
• Ability to work under pressure.
• Attention to detail.
• Professional and tactful interaction at all times.
• Computer literate with MS Word, Excel and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins.
• Resolve routine and some non-routine problems and provide solutions or information.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Provide back-up support to sales counter with inquiries.

Skills

Interpersonal skills

Communication

Attention to detail

Pressure handling

Professional conduct

Education

High School Diploma or equivalent

Associates’/College Diploma

Tools

MS Word

Excel

Email

Job description

CSS is seeking a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, delivering prompt resolutions and clear information. You will collaborate with other departments to ensure thorough follow-up and customer satisfaction, while supporting sales when needed.

The role emphasizes effective communication, strong attention to detail, and the ability to work under pressure in a fast-paced environment.