Customer Support Specialist — Problem Solver in Auto Credit

700Credit; Southfield (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

700Credit is searching for a highly motivated Customer Support Specialist to join our team in Southfield, MI. As a Customer Support Specialist, you are a key contributor in delivering an exceptional support experience to our end users.

As a member of the Support team, you will be responsible for diagnosing issues and providing timely resolutions for our customers. Ensuring that each interaction results in a clear, effective, and professional solution is critical to maintaining a high level of

Qualifications

• 1 to 3 years of experience in a client-facing or customer service role.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Demonstrated ability to stay focused and manage multiple priorities effectively.
• Strong team player with the ability to work independently when needed.
• Excellent interpersonal and client relationship-building skills.
• Experience with case management systems and CRM tools is a plus.
• Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards.
• Exceptional verbal and written communication skills.
• Confident and professional phone presence.

Responsibilities

• Provide front-line customer interaction and support: Engage directly with customers to address inquiries, concerns, and service requests related to products and solutions.
• Diagnose and resolve technical issues efficiently: Gather information, analyze symptoms, and provide timely resolutions for a wide range of user issues, including login problems and website functionality.
• Document all customer interactions accurately: Use the case management tool to record details of each customer contact, ensuring thorough and consistent documentation.
• Escalate complex issues to appropriate teams: Identify issues requiring additional expertise and elevate them to Level 2 support in a timely and effective manner.
• Perform follow-up communication and callbacks: Follow up with customers to ensure issue resolution and complete scheduled callbacks as needed.
• Manage case queue and meet performance goals: Monitor open tickets and work towards exceeding team metrics, including response time, resolution rate, and customer satisfaction.
• Stay current on system updates and processes: Keep up-to-date with system changes, product enhancements, and internal updates to provide accurate and relevant support.
• Collaborate with cross-functional teams: Work closely with departments such as sales, compliance, and implementation to ensure consistent communication and issue resolution.
• Promote customer retention through solutions: Offer alternative solutions when appropriate, aiming to retain and support long-term customer relationships.
• Identify potential leads for the sales team: Recognize and relay potential sales opportunities uncovered during support interactions.
• Participate in after-hours support coverage: Provide support outside of standard business hours as required to ensure continuous customer assistance.

Skills

Customer service experience

Communication skills

Team player

Problem-solving

Phone presence

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM tools

Case management systems

Job description

700Credit is searching for a highly motivated Customer Support Specialist to join our team in Southfield, MI. As a Customer Support Specialist, you are a key contributor in delivering an exceptional support experience to our end users.

As a member of the Support team, you will be responsible for diagnosing issues and providing timely resolutions for our customers. Ensuring that each interaction results in a clear, effective, and professional solution is critical to maintaining a high level of