Automotive Tech Support Specialist: Customer Solutions

Lippert Components, Inc.; Altoona (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer match

Career development

Job summary

Lippert Components, Inc. is seeking an Automotive Technical Customer Support Specialist to assist customers with technical product questions, troubleshoot issues, and communicate product updates.

This role emphasizes problem resolution and collaboration with internal teams while delivering accurate information from catalogs and documentation. The ideal candidate will have 2 years of relevant experience in automotive customer relations and proficiency with Microsoft Office, supporting a

Qualifications

• 2 years of experience in Customer Relations in the automotive service field preferred.

Responsibilities

• Research and develop technical information and materials.
• Research and develop product information and catalogs.
• Research and develop of competitive catalogs.
• Maintain computer records.
• Communicate with outside vendors and sales representatives.
• Solve customer/vendor issues.
• Answer customer product questions using LIPPERT product knowledge and catalogs.
• Perform other duties as assigned.

Job description

Lippert Components, Inc. is seeking an Automotive Technical Customer Support Specialist to assist customers with technical product questions, troubleshoot issues, and communicate product updates.

This role emphasizes problem resolution and collaboration with internal teams while delivering accurate information from catalogs and documentation. The ideal candidate will have 2 years of relevant experience in automotive customer relations and proficiency with Microsoft Office, supporting a