Customer Support & Solutions Specialist

Kedia Corporation; Newark (DE); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative to assist customers by providing information and resolving inquiries. The role demands excellent communication skills and the ability to handle customer complaints. Ideal candidates will have a customer service background and be familiar with CRM software. This position offers a challenging environment for growth and development in the business services field.

Qualifications

• Experience in customer service and strong communication skills are essential.
• Ability to handle customer inquiries and complaints effectively.
• Proficient in using CRM and contact center software.

Responsibilities

• Provide information to customers regarding products and services.
• Resolve customer complaints and ensure satisfaction.
• Maintain accurate records of customer interactions.

Skills

Active Listening

Service Orientation

Speaking

Reading Comprehension

Critical Thinking

Writing

Social Perceptiveness

Tools

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A global service provider is seeking a Customer Service Representative to assist customers by providing information and resolving inquiries. The role demands excellent communication skills and the ability to handle customer complaints. Ideal candidates will have a customer service background and be familiar with CRM software. This position offers a challenging environment for growth and development in the business services field.