Customer Support Specialist - Problem Solver

Kedia Corporation; Chicago (IL); On-site; USD 36,000 - 50,000; Full time

Job summary

A dynamic technology services company in Chicago is seeking a Customer Service Representative to assist customers with inquiries and complaints. You will provide information about products and services, handle transactions, and work to resolve customer issues. The ideal candidate should have excellent communication skills, active listening capabilities, and experience with customer service tools. This role offers a challenging and growth-oriented environment to foster professional development.

Qualifications

• Understanding customer needs through active listening and effective communication.
• Ability to resolve customer complaints and provide solutions.
• Familiarity with various software tools and systems for customer interaction.

Responsibilities

• Confer with customers by telephone or in person to provide information about products.
• Keep records of customer interactions and transactions.
• Determine charges for services and collect payments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A dynamic technology services company in Chicago is seeking a Customer Service Representative to assist customers with inquiries and complaints. You will provide information about products and services, handle transactions, and work to resolve customer issues. The ideal candidate should have excellent communication skills, active listening capabilities, and experience with customer service tools. This role offers a challenging and growth-oriented environment to foster professional development.