Multichannel Customer Support Specialist

Kedia Corporation; Peoria (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service provider is seeking a Customer Service Representative to assist clients in resolving inquiries and complaints. Responsibilities include providing product information, maintaining customer records, and resolving billing issues. Candidates should possess strong active listening, persuasion, and problem-solving skills. Familiarity with CRM software is essential. Join our fast-paced environment and contribute to enhancing user experiences. Applicants based in Peoria, Arizona are encouraged to apply.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to communicate effectively with customers.
• Experience with various CRM and contact center software.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Contact center software

CRM software

Spreadsheet software

Job description

A global service provider is seeking a Customer Service Representative to assist clients in resolving inquiries and complaints. Responsibilities include providing product information, maintaining customer records, and resolving billing issues. Candidates should possess strong active listening, persuasion, and problem-solving skills. Familiarity with CRM software is essential. Join our fast-paced environment and contribute to enhancing user experiences. Applicants based in Peoria, Arizona are encouraged to apply.