Contract Customer Support Specialist – Multichannel

Kedia Corporation; Joliet (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A reputable corporation located in Joliet, IL is seeking a Customer Service Representative to enhance customer satisfaction through support and account handling. Responsibilities include managing customer inquiries, maintaining records of interactions, and resolving complaints through effective communication. The ideal candidate will have strong customer service knowledge and proficiency in various software tools for managing customer relations. This position offers an engaging work environment focused on growth and development.

Qualifications

• Knowledge of principles and processes for providing customer services.
• Familiarity with administrative and clerical procedures and systems.
• Excellent command of the English language.

Responsibilities

• Confer with customers by telephone to provide information about services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service knowledge

Clerical knowledge

Active Listening

Service Orientation

Problem Sensitivity

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A reputable corporation located in Joliet, IL is seeking a Customer Service Representative to enhance customer satisfaction through support and account handling. Responsibilities include managing customer inquiries, maintaining records of interactions, and resolving complaints through effective communication. The ideal candidate will have strong customer service knowledge and proficiency in various software tools for managing customer relations. This position offers an engaging work environment focused on growth and development.