Customer Experience Specialist

Kedia Corporation; Peoria (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for growth

Job summary

A global technology company is seeking a Customer Service Representative in Peoria, IL. You will confer with customers to provide product information, address complaints, and maintain records of interactions. The ideal candidate should possess strong active listening skills and a customer-oriented attitude. Join a dynamic team focused on delivering exceptional user experiences within a fast-paced environment. Competitive benefits and opportunities for growth are provided.

Qualifications

• Strong active listening skills required.
• Ability to understand and convey complex information.
• Previous customer service experience preferred.

Responsibilities

• Provide information about products or services to customers.
• Resolve customer grievances and complaints.
• Maintain records of customer interactions.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A global technology company is seeking a Customer Service Representative in Peoria, IL. You will confer with customers to provide product information, address complaints, and maintain records of interactions. The ideal candidate should possess strong active listening skills and a customer-oriented attitude. Join a dynamic team focused on delivering exceptional user experiences within a fast-paced environment. Competitive benefits and opportunities for growth are provided.