Customer Care & Order Support Specialist

NRP Jones; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

NRP Jones in Houston, TX seeks a diligent Customer Service Associate to support the CS Manager by delivering proactive, clear communication and reliable service to customers. Responsibilities include routing inquiries, processing orders, and providing quotations while adhering to company SOPs.

The role emphasizes accurate data entry, strong literacy, and a team-oriented approach to ensure customer satisfaction and operational efficiency in a manufacturing environment.

Qualifications

• Proven customer service or related work experience.
• Strong literacy and comprehension skills.
• Excellent written and oral communication skills.
• Completion of company indoctrination and safety training.

Responsibilities

• Handle customer inquiries via phone and written channels and resolve issues.
• Process orders by phone and online entries.
• Provide price quotations and maintain customer records and files.
• Generate plant reports and provide Certificates of Conformance as required.
• Follow all SOPs and guidelines and locate relevant procedures and forms.

Skills

Customer service

Communication skills

Data entry

Computer skills

Telephone support

Documentation

Education

High school diploma

Company indoctrination

Safety training

Quality system understanding

Job description

NRP Jones in Houston, TX seeks a diligent Customer Service Associate to support the CS Manager by delivering proactive, clear communication and reliable service to customers. Responsibilities include routing inquiries, processing orders, and providing quotations while adhering to company SOPs.

The role emphasizes accurate data entry, strong literacy, and a team-oriented approach to ensure customer satisfaction and operational efficiency in a manufacturing environment.