Customer Support Representative

Seneca Resources

Richardson (TX)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading IT services provider is seeking a Customer Support Representative to enhance customer satisfaction by addressing inquiries, processing orders, and maintaining communication with internal teams. The ideal candidate will possess strong written and verbal communication skills. This full-time position requires a commitment to exceptional service delivery within a dynamic team environment. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

Retail background is a plus.
Strong written and verbal communication skills.

Responsibilities

Provide pricing, availability, and schedule information to customers.
Process orders via email, telephone, and other methods.
Maintain order activity tracking and address delivery issues.
Train new staff and provide ongoing training support.
Support accounts to ensure exceptional service delivery.
Document procedures as required.

Skills

Strong written and verbal communication skills

Retail background

Job description

Engineering Recruiter I at Seneca Resources

Position Title: Customer Support Representative

Schedule: 9-6 onsite Mon-Fri

Summary: Customer Service Representative is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.

Responsibilities:

Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
Supports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues. This includes monthly responsibilities assigned such as EDI.
Performs other similar and related duties as required.

Qualifications:

Retail background is a plus
Strong written and verbal communication skills

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Employment Information