Customer Experience Specialist: Onboarding & Support

CertaSite; Kent (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Education & Certification reimbursement program

Referral bonuses starting at $1,000

Comprehensive medical plan options

401K plan with company match

Generous paid time off and parental leave

Job summary

A growing fire protection and life safety company in Kent, OH is seeking a Customer Service Representative. In this role, you will support clients, manage calls, onboard new customers, and ensure high customer satisfaction. The ideal candidate has some experience in customer service, is detail-oriented, and excels in communication. Join us for a meaningful career with opportunities for growth and a focus on people-driven service.

Qualifications

• 1 - 3 years of progressive, proven customer service experience.
• 3 - 5 years of customer service or administrative support experience preferred.

Responsibilities

• Route inbound phone calls to appropriate parties.
• Greet customers that come into the office and assist as needed.
• Onboard new customers by coordinating W-9’s and Certificates of Insurance.

Skills

Customer Focus

Active Listening

Detail Focused

Relationship Building

Information Seeking

Education

High school diploma or equivalent

Tools

Excel

Job description

A growing fire protection and life safety company in Kent, OH is seeking a Customer Service Representative. In this role, you will support clients, manage calls, onboard new customers, and ensure high customer satisfaction. The ideal candidate has some experience in customer service, is detail-oriented, and excels in communication. Join us for a meaningful career with opportunities for growth and a focus on people-driven service.