Customer Communications Associate

FF Inc; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication procedures

Opportunities for growth into other roles

Supportive, team-oriented environment

Job summary

A communication-focused company in Cincinnati is seeking a friendly and organized Communications Assistant to be a key point of contact for customers and partners. This full-time position involves handling inquiries, supporting customer interactions, and ensuring effective communication. Ideal candidates will possess strong verbal communication skills, attention to detail, and a professional demeanor. The role offers competitive pay, bonus potential, and growth opportunities within the company.

Qualifications

• Strong verbal and written communication skills required.
• Friendly and professional demeanor is a must.
• Basic computer and data-entry skills are preferred.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Assist with resolving customer concerns or escalate issues.
• Coordinate communication between internal teams and customers.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm and helpful during busy periods

Strong organizational skills and attention to detail

Basic computer and data-entry skills

Job description

A communication-focused company in Cincinnati is seeking a friendly and organized Communications Assistant to be a key point of contact for customers and partners. This full-time position involves handling inquiries, supporting customer interactions, and ensuring effective communication. Ideal candidates will possess strong verbal communication skills, attention to detail, and a professional demeanor. The role offers competitive pay, bonus potential, and growth opportunities within the company.