Customer Success & Order Support Specialist

SPI - Specialty Products & Insulation; Nashville (TN); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Wellness Program

Job summary

SPI - Specialty Products & Insulation in Nashville is seeking a customer contact for our branch to support orders and provide product information. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

This role requires 1–2 years in customer service, excellent communication, basic math skills, and a personable, enthusiastic attitude.

Qualifications

• Minimum 1–2 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.

Responsibilities

• Serve as the key customer contact for the branch and provide order support.
• Provide product information to customers and ensure accurate order processing.
• Collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery.
• Maintain a positive rapport with customers and deliver world-class service.

Skills

Customer service

Communication skills

Basic math

Positive attitude

Job description

SPI - Specialty Products & Insulation in Nashville is seeking a customer contact for our branch to support orders and provide product information. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

This role requires 1–2 years in customer service, excellent communication, basic math skills, and a personable, enthusiastic attitude.