Customer Support Specialist — Industrial Components

Jasper Advanced Corp.; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Jasper Advanced Corp. in Charlotte, NC is hiring a Customer Service Representative to join our team in a full-time role. You will handle customer inquiries, provide product information, process orders, and troubleshoot issues to ensure satisfaction.

In this role, you will maintain records, support a collaborative team, and contribute to continuous improvement initiatives. A high school diploma and one year of customer service experience are expected.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication skills required.
• Proficiency in computer systems.
• Ability to work under pressure and maintain composure.
• Customer-centric approach to service and problem-solving.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain accurate records and provide timely updates to customers.
• Process orders and provide product information.
• Troubleshoot customer problems and provide solutions.
• Collaborate with team in the Charlotte, NC office.

Skills

Customer service experience

Strong communication skills

Proficiency in computer systems

Ability to work under pressure

Customer-centric approach

Education

High school diploma or equivalent

Job description

Jasper Advanced Corp. in Charlotte, NC is hiring a Customer Service Representative to join our team in a full-time role. You will handle customer inquiries, provide product information, process orders, and troubleshoot issues to ensure satisfaction.

In this role, you will maintain records, support a collaborative team, and contribute to continuous improvement initiatives. A high school diploma and one year of customer service experience are expected.