Customer Service Rep

GetJobSmart; Indianapolis (IN); On-site; USD 38,000 - 49,000; Full time

Job summary

Jasper West in Indianapolis, IN is seeking a Customer Service Representative to handle inquiries, process orders, and resolve complaints. You will maintain customer records and provide product information, contributing to customer satisfaction and sales goals.

The role offers a salary range of $38,000 to $48,513 with comprehensive benefits, including health insurance, retirement plans, and paid time off. A high school diploma and strong communication skills are required, with occasional travel

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure and meet tight deadlines.
• Willingness to travel to customer sites when necessary.

Responsibilities

• Answering customer inquiries and providing product information.
• Processing orders and managing customer accounts.
• Resolving customer complaints and issues promptly and professionally.
• Assisting with product demonstrations and installations.
• Maintaining accurate and up-to-date customer records.
• Collaborating with the sales and marketing teams to promote our products.
• Participating in continuous improvement initiatives to enhance customer service.

Skills

Customer service

Communication

Detail-oriented

Microsoft Office

Teamwork

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Jasper West, a leading manufacturer and distributor of high-quality building materials, seeks a Customer Service Rep in Indianapolis, IN. This full-time position offers a salary range of $38,000 to $48,513 and is open until November 23, 2026.

As a Customer Service Rep, you will handle customer inquiries, process orders, and resolve complaints. You will also assist in maintaining customer records and providing product information. Your role involves maintaining a high level of customer satisfaction and contributing to our sales goals.

You will collaborate with a dedicated customer service team in Indianapolis, IN, where the workplace culture is focused on fostering growth and providing a supportive atmosphere for employees. This environment encourages teamwork and open communication, allowing you to contribute your skills and learn from others. The team is committed to professional development, offering opportunities for training and skill enhancement. Additionally, the workplace values work-life balance, promoting a healthy and productive environment for all employees.

The compensation package is designed to attract and retain top talent, offering a salary range that starts at $38,000 and goes up to $48,513, depending on the candidate's experience and qualifications. This range reflects the company's commitment to fair and competitive remuneration, ensuring that employees are rewarded for their skills and contributions. In addition to the salary, the package includes comprehensive benefits that cover various aspects of an employee's well-being. This typically encompasses health insurance, which may include medical, dental, and vision coverage, ensuring that employees and their families have access to quality healthcare services. The package also often includes retirement plans, such as a 401(k) or pension scheme, providing employees with the opportunity to save and invest for their future. Furthermore, the compensation package may include paid time off, allowing employees to take vacations, sick days, and other personal leave, promoting a healthy work-life balance. Opportunities for professional development are also a key component of the package, offering employees the chance to enhance their skills, pursue further education, or gain certifications, thereby fostering their career growth within the company. Additional benefits may vary depending on the specific role and location, but the overall goal is to create a supportive and rewarding work environment that values and invests in its employees.

To succeed in this role, you should have excellent communication skills and a strong customer service orientation. Previous experience in customer service or a related field is preferred. You should be detail-oriented and able to work well under pressure.

Duties:

• Answering customer inquiries and providing product information
• Processing orders and managing customer accounts
• Resolving customer complaints and issues promptly and professionally
• Assisting with product demonstrations and installations
• Maintaining accurate and up-to-date customer records
• Collaborating with the sales and marketing teams to promote our products
• Participating in continuous improvement initiatives to enhance customer service

Requirements:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office Suite
• Ability to work well under pressure and meet tight deadlines
• Willingness to travel to customer sites when necessary