Customer Experience Specialist - Building Materials (Indy)

GetJobSmart; Indianapolis (IN); On-site; USD 38,000 - 49,000; Full time

Job summary

Jasper West in Indianapolis, IN is seeking a Customer Service Representative to handle inquiries, process orders, and resolve complaints. You will maintain customer records and provide product information, contributing to customer satisfaction and sales goals.

The role offers a salary range of $38,000 to $48,513 with comprehensive benefits, including health insurance, retirement plans, and paid time off. A high school diploma and strong communication skills are required, with occasional travel

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure and meet tight deadlines.
• Willingness to travel to customer sites when necessary.

Responsibilities

• Answering customer inquiries and providing product information.
• Processing orders and managing customer accounts.
• Resolving customer complaints and issues promptly and professionally.
• Assisting with product demonstrations and installations.
• Maintaining accurate and up-to-date customer records.
• Collaborating with the sales and marketing teams to promote our products.
• Participating in continuous improvement initiatives to enhance customer service.

Skills

Customer service

Communication

Detail-oriented

Microsoft Office

Teamwork

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Jasper West in Indianapolis, IN is seeking a Customer Service Representative to handle inquiries, process orders, and resolve complaints. You will maintain customer records and provide product information, contributing to customer satisfaction and sales goals.

The role offers a salary range of $38,000 to $48,513 with comprehensive benefits, including health insurance, retirement plans, and paid time off. A high school diploma and strong communication skills are required, with occasional travel