Customer Service Representative

Jasper Prime Corp.; Philadelphia (Philadelphia County); Hybrid; USD 35,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Jasper Prime Corp. in Philadelphia, PA, is seeking a Customer Service Representative to provide top-notch support to clients in a fast-paced financial services environment.

This full-time role revolves around handling inquiries via phone, email, and chat, documenting interactions, and assisting in issue resolution to ensure client satisfaction. A bachelor's degree plus 1–2 years' experience are preferred, with CRM proficiency and strong communication skills valued.

Qualifications

• Bachelor's degree in a relevant field and 1–2 years of customer service experience.
• Strong communication skills and ability to document interactions clearly.
• Proficiency in CRM software and Microsoft Office Suite; understanding of financial services.

Responsibilities

• Handling customer inquiries, documenting customer interactions, assisting in resolving customer issues
• Data entry and administrative support to maintain records and reports
• Communicate with clients via phone, email, and chat; collaborate with support teams

Skills

Customer service

Communication skills

Data entry

Education

Bachelor's degree in a relevant field

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Excel

Word

Job description

Jasper Prime Corp., a leading financial services company based in Philadelphia, PA, seeks a Customer Service Representative. This full-time role involves providing top-notch customer service to clients, addressing their queries and concerns promptly and professionally.

Daily tasks include handling customer inquiries via phone, email, and chat. You'll document interactions and provide updates to the support team. Additionally, you'll assist in resolving issues to ensure customer satisfaction and loyalty.

Join a dedicated team in Philadelphia, PA. Our workplace fosters collaboration and support, valuing your contributions. The office is located in Philadelphia, PA.

The annual compensation for this role ranges from $35,000 to $47,470, with pay being competitive and based on the candidate's experience. Benefits are not specified, but the role offers a comprehensive benefits package that may include health insurance, retirement plans, and possibly other perks. The position requires a bachelor's degree in a relevant field and typically involves tasks such as data analysis, report generation, and client communication. Employees are expected to use standard office software like Microsoft Office Suite and may need proficiency in specific tools depending on the department. The workplace is typically an office environment, but remote work options may be available. The role may also require occasional travel for meetings or site visits, depending on the company's needs.

Candidates should have a high school diploma or equivalent, along with 1-2 years of customer service experience. Strong communication skills, both written and verbal, are essential. Proficiency in CRM software and understanding of financial services are required.

This role involves a variety of tasks, including data entry, customer service, and administrative support. You will need to be proficient in using Microsoft Office Suite, particularly Excel and Word, to manage and organize data effectively. The workplace is a bustling office environment, requiring you to work independently and collaboratively with team members. Additionally, you should have strong communication skills to interact with clients and colleagues. The position does not require any specific qualifications, but a high school diploma or equivalent is preferred.

• Handling customer inquiries, documenting customer interactions, assisting in resolving customer issues
• High school diploma or equivalent, 1-2 years of experience in customer service or related field, strong communication skills, proficiency in CRM software, understanding of financial services