Customer Service Rep

Jasper Advanced Corp.; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Jasper Advanced Corp. in Charlotte, NC is hiring a Customer Service Representative to join our team in a full-time role. You will handle customer inquiries, provide product information, process orders, and troubleshoot issues to ensure satisfaction.

In this role, you will maintain records, support a collaborative team, and contribute to continuous improvement initiatives. A high school diploma and one year of customer service experience are expected.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong communication skills required.
• Proficiency in computer systems.
• Ability to work under pressure and maintain composure.
• Customer-centric approach to service and problem-solving.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain accurate records and provide timely updates to customers.
• Process orders and provide product information.
• Troubleshoot customer problems and provide solutions.
• Collaborate with team in the Charlotte, NC office.

Skills

Customer service experience

Strong communication skills

Proficiency in computer systems

Ability to work under pressure

Customer-centric approach

Education

High school diploma or equivalent

Job description

Jasper Advanced Corp., a leading manufacturer of high-quality industrial components, is seeking a Customer Service Rep in Charlotte, NC. This full-time role offers a dynamic and collaborative work environment.

The Customer Service Rep will handle customer inquiries, resolve issues, and ensure satisfaction. Tasks include assisting with product information, order processing, and troubleshooting. You will maintain accurate records and provide timely customer updates.

You will join a dedicated team of customer service reps in our Charlotte, NC office. Our workplace culture values teamwork, professionalism, and continuous improvement. This role offers growth opportunities within the company.

During the interview, the topic of compensation is brought up, but the specifics of the benefits package are not disclosed. The discussion may involve salary negotiations, with the candidate and employer exploring the range of possible salaries. The interview setting could be a formal office environment, with a desk, chair, and perhaps a whiteboard or flip chart for note-taking. The candidate may be asked to bring a copy of their resume and any relevant documents. The employer might also inquire about the candidate's expectations regarding work-life balance, professional development opportunities, and other perks. The interview could be conducted in person, over the phone, or via video call, depending on the company's policies and the candidate's preferences. The candidate should be prepared to ask questions about the benefits package and any other concerns they may have.

To excel, you should have a high school diploma or equivalent and one year of customer service experience. Strong communication skills and a customer-centric approach are essential. Proficiency in computer systems and the ability to work under pressure are required.

Handling customer inquiries, resolving issues, maintaining accurate records, providing product information, processing orders, and troubleshooting. High school diploma or equivalent, one year of customer service experience, strong communication skills, customer-centric approach, proficiency in computer systems, ability to work under pressure.