Customer Support Specialist – Inbound & Outbound

Express Employment Professionals - Cincinnati East; Fairfield (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a dedicated customer service representative in West Caldwell, NJ. The role handles inquiries via phone, email, or chat, processes orders and returns, and maintains precise customer records.

You will collaborate with other departments to resolve issues and boost satisfaction, aiming to build loyalty and a positive brand experience. The schedule is Monday to Friday, 8am to 5pm, with a pay rate of $18.50 per hour.

Qualifications

• Provide excellent customer service via calls, email, or chat.
• Maintain accurate customer records and process orders/returns.
• Collaborate with other departments to ensure customer satisfaction.

Responsibilities

• Answer inquiries via phone, email, or chat, resolving issues promptly.
• Process orders and returns accurately, updating records in the system.
• Maintain and update customer records, ensuring data quality and privacy.

Skills

Customer service

Phone support

Data entry

Team collaboration

Job description

Express Employment Professionals - Cincinnati East is seeking a dedicated customer service representative in West Caldwell, NJ. The role handles inquiries via phone, email, or chat, processes orders and returns, and maintains precise customer records.

You will collaborate with other departments to resolve issues and boost satisfaction, aiming to build loyalty and a positive brand experience. The schedule is Monday to Friday, 8am to 5pm, with a pay rate of $18.50 per hour.