Call Center Customer Service Rep

Express Employment Professionals - Cincinnati East; Fairfield (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a dedicated customer service representative in West Caldwell, NJ. The role handles inquiries via phone, email, or chat, processes orders and returns, and maintains precise customer records.

You will collaborate with other departments to resolve issues and boost satisfaction, aiming to build loyalty and a positive brand experience. The schedule is Monday to Friday, 8am to 5pm, with a pay rate of $18.50 per hour.

Qualifications

• Provide excellent customer service via calls, email, or chat.
• Maintain accurate customer records and process orders/returns.
• Collaborate with other departments to ensure customer satisfaction.

Responsibilities

• Answer inquiries via phone, email, or chat, resolving issues promptly.
• Process orders and returns accurately, updating records in the system.
• Maintain and update customer records, ensuring data quality and privacy.

Skills

Customer service

Phone support

Data entry

Team collaboration

Job description

Job Description: the primary point of contact for customers by answering inquiries, resolving issues, and providing information about products and services. This includes handling phone calls, emails, or chats, processing orders and returns, and maintaining accurate customer records. Key responsibilities also involve maintaining a professional and positive attitude, collaborating with other departments, and ensuring customer satisfaction and loyalty. outbound calls

Location: West Caldwell NJ

Schedule: Mon-Fri 8am-5pm

Pay rate: $18.50

Temp to perm position