Customer Care Specialist - In-Office Day Shift

Express Employment Professionals - Cincinnati East; Janesville (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Rep in Janesville, WI. This in-office, full-time position involves handling customer queries, processing orders, and resolving issues across multiple channels.

You should stay calm under pressure and be proficient with computers. Key duties include maintaining a positive attitude, responding to inquiries promptly, and keeping customers informed.

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed.
• Comfortable using computers and basic software.
• Experience with customer support and tracking call information.
• Able to concentrate on multiple problems at once.
• Excellent time management and prioritization skills.
• Ability to listen actively over the phone and relay information.

Responsibilities

• Manage customer queries and complaints across channels.
• Process orders, modifications, and requests.
• Respond promptly to inquiries and maintain professionalism.
• Know products well to answer questions accurately.
• Keep records updated and maintain customer profiles.

Skills

Customer service

Computer skills

Multitasking

Time management

Active listening

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Rep in Janesville, WI. This in-office, full-time position involves handling customer queries, processing orders, and resolving issues across multiple channels.

You should stay calm under pressure and be proficient with computers. Key duties include maintaining a positive attitude, responding to inquiries promptly, and keeping customers informed.